Privacy Policy
At FreeAud Casino, we respect the trust our players place in us. Protecting your personal information is a top priority. This Privacy Policy explains how we collect, use, and safeguard your data, ensuring transparency and accountability. We encourage all players to review this policy so you can make informed decisions while enjoying our casino.
Data Processing
FreeAud Casino operates under full compliance with gambling regulations, which includes careful processing of players’ personal data. This processing is necessary to provide access to our games, bonuses, and related services.
The casino is managed by Dama N.V., registered in Curaçao, along with its fully owned subsidiary Friolion Limited, based in Cyprus. Dama N.V. holds a gaming license issued by Antillephone N.V.
Using our services implies your consent to this Privacy Policy. Since updates may occur, we recommend reviewing this page periodically to stay informed. Continued use of FreeAud Casino indicates agreement with any changes.
Collection of Information
We gather several types of personal information when you interact with FreeAud Casino, including:
- Registration and Communication Data: Information you provide during account creation or through contact channels, such as name, email, phone number, and identification documents.
- Interaction Records: Logs of emails, live chats, and other communications.
- Transaction and Usage Data: Records of deposits, withdrawals, bets, and general website activity.
- Compliance Documentation: Any documents required for identity verification and regulatory compliance.
Usage of Information
The data collected is used to:
- Process deposits, withdrawals, and bets.
- Deliver requested services and support.
- Conduct verification and compliance checks.
- Send promotional offers, only with your explicit consent.
- Comply with legal requirements, including anti-money laundering laws.
- Monitor for fraudulent or suspicious activity.
- Analyze data to improve our platform and services.
Marketing Communications
If you give consent, FreeAud Casino may send you promotional offers and updates. You can withdraw consent at any time through your account settings or by contacting our support team.
Disclosure of Information
We do not sell or rent your personal data. However, your information may be shared in limited circumstances:
- Within Our Group: To provide uninterrupted services.
- With Trusted Partners: To comply with legal or regulatory obligations.
- With Third-Party Providers: For essential functions like payment processing or data verification.
All disclosures are governed by strict confidentiality agreements to ensure your data remains protected.
Data Security and Retention
FreeAud Casino implements strong security measures to protect personal data, following applicable legal standards. Data is retained for as long as necessary to meet regulatory requirements, including a minimum of five years after account closure in line with anti-money laundering legislation.
Cookies and Tracking
We use cookies and similar tracking tools to enhance your experience, analyze website activity, and support marketing efforts. You can adjust your cookie preferences in your browser settings, though restricting cookies may affect some functionality.
Your Rights and Contact Information
You have the right to:
- Access and correct your personal data.
- Request deletion of your data where applicable.
- Object to the use of your data for marketing purposes.
For any inquiries or data requests, contact our Data Protection Officer (DPO) via email. Under GDPR, you also have the right to lodge complaints with relevant regulatory authorities.
FreeAud Casino is committed to maintaining a secure, compliant, and enjoyable gaming environment. If you have any questions about how your personal data is handled, please reach out to us directly.
